Terms of Use

TERMS AND CONDITIONS OF USE

1. The Company

All of the following services are provided by “RENTALDEALS E.E.”, which is headquartered in Ilion, Attica, 69 Danaon str., VAT Registration Number EL800466729.

2. General Terms of Use

2.1. This legal notice applies to the entire contents of this booking engine. Please take some time to read these Terms and Conditions of Use (‘Terms of Use’) as by using this booking engine you indicate your acceptance of these Terms of Use regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this booking engine.

2.2. This booking engine is powered by RentalDeals and allows you to use it in order to book a rental vehicle of your choice.  By accepting the Terms of Use and/or using any part of this booking engine, you agree to conduct your use of this booking engine and the technology supporting it and provided on this booking engine in accordance with the Terms of Use, and that the Terms of Use are an agreement between RentalDeals and you.

2.3. The Terms of Use and your use of and access to this booking engine are governed solely by the greek laws. The courts of Athens, Greece shall have exclusive jurisdiction over all disputes arising between you and RentalDeals out of or relating to your use of this booking engine. Use of this booking engine is unauthorised in any jurisdiction that does not give effect to all provisions of the Terms of Use including without limitation this paragraph. You agree that no relationship, partnership, employment, or agency relationship exists between you and RentalDeals as a result of the Terms of Use or your use of this booking engine.

2.4. RentalDeals may revise this legal notice at any time by updating this posting. You should check the booking engine from time to time to review the current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the booking engine.

2.5. RentalDeals facilitates bookings for vehicle rental services. RentalDeals does not own or operate any vehicle rental companies. Your contract for vehicle rental will be between you and the rental vehicle provider. The terms and conditions of the rental agreement between you and the rental vehicle provider are available on this booking engine when you select the vehicle type and insert the other relevant information. RentalDeals makes no warranty or representation in relation to any rental vehicle provider or any vehicle rented by any rental vehicle provider. It is the rental vehicle provider’s sole responsibility to provide you with a rental vehicle rented on this booking engine. Furthermore, RentalDeals is not responsible and shall have no liability if the rental vehicle provider’s terms and conditions available on this booking engine have been or are changed by the rental vehicle provider.

2.6. All references to booking engine in these Terms of Use are deemed to include reference to all bookings made through RentalDeals’ call center as well.

2.7. Our failure to enforce at any time or for any period any one or more of the Terms of Use shall not be a waiver of them or the rights attaching to any of them.

3. Service Access

3.1. RentalDeals endeavours to ensure that the booking engine is normally available 24 hours a day, but will not be liable if for any reason the booking engine is unavailable at any time or for any period.

3.2. This booking engine is made available to users as it is and RentalDeals makes no warranties or representations that (1) this booking engine or the technology (servers etc.) making it available and supporting it will be without fault or defects or (2) the information posted on this booking engine is free from infection by viruses or anything else with contaminating or destructive properties. RentalDeals accepts no liability for any infection or effects from harmful applications such as, but not limited to, viruses, Trojans, tampering, fraud or theft, error, technical failure, omissions, delay, unauthorised access or any event which corrupts the acceptable administration, communication and integrity of this booking engine.

3.3. By using this booking engine you confirm that you are of sufficient legal age to use this booking engine and create binding legal obligations for any liability you may incure as a result of the use of this booking engine. In using this booking engine you understand that you are responsible, financially and otherwise, for all uses of this booking engine by you and those using your login information. RentalDeals recommends you protect your login information.

4. Making a Booking – Fees and Charges

4.1. The business payment model when making a booking is as described below:

4.1.1. You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival.

4.2. At all times you are responsible for payment of any additional services/costs requested by you and you are responsible for any other service charges applied by said rental vehicle provider. You must use a credit card to avail of the introductory service provided by this booking engine. If you need to make any alterations to your booking, RentalDeals must receive a communication through RentalDeals Reservations Department from you through the booking engine, clearly informing RentalDeals of the precise details of such alteration. RentalDeals does not guarantee that asked alterations can be processed; however every effort will be made to meet with a favourable outcome. Alterations cannot be processed after collection of the vehicle.

4.3. RentalDeals is unable to offer you a refund if you end your rental early. In the event that you require to extend the rental period after the collection of your rented vehicle (dates not covered by the RentalDeals voucher), you must pay directly to the car rental agency the local rental rates prevailing at that time.

4.4. The credit card/administration charge if any which RentalDeals charges you, is non refundable in all circumstances. It is the responsibility of the rental vehicle provider to process your reservation correctly. The accuracy of any quote for renting a vehicle provided by this booking engine and any booking made on this booking engine depends on the details you provide on this booking engine.

4.5. While making a booking/reservation, it is your responsibility to inform the rental vehicle provider, if necessary, of any physical or mental condition relevant to vehicle rental. In the event of an accident, there may be insurance implications if you fail to inform the rental vehicle provider of the condition. You will be required to present on collection of your rented vehicle, a fully valid drivers’ license from your country of origin, a valid passport and a valid credit card in renters’ (drivers’) name. In the event of a failure to present the required documents, the car rental agent may refuse the car and no funds paid will be reimbursed to you. If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. Please be advised that in the event of a delayed arrival it is the customer’s responsibility to contact car rental agent. In the event of a flight cancellations or delay, Rentaldeals will not be held responsible for the funds paid.

5. Confirmation of Booking

5.1. When your booking is confirmed, RentalDeals will issue the booking confirmation on behalf of the rental vehicle provider for each booking, but does not undertake to include charges for additional services, or details of the service charged, or taxes charged by the rental vehicle provider, or additional services requested by you at the collection point. RentalDeals recommends that you thoroughly check the details of the booking e.g. country, location and period of rental. If there are any discrepancies, you should immediately send a communication through our Reservations Department, clearly informing RentalDeals of the exact details of such discrepancy.

5.2. RentalDeals advises that you read and comply with the rental vehicle provider’s terms and conditions (which are available on this booking engine but may be changed by the rental vehicle provider from time to time), upon which the rental vehicle provider makes the reserved vehicle available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.

6. Cancellations

6.1. Cancellation of a booking must be made a minimum of forty eight (48) hours before the rental of the vehicle is due to commence, pursuant to a booking made on this booking engine. If you wish to cancel a booking, the only accepted method is through our RentalDeals Website.

6.2. In case of cancellations of bookings the following charges will be applied:

6.2.1. In the event of a cancellation notice which is received by RentalDeals at least forty eight (48) hours before the rental of the vehicle is due to commence, pursuant to a booking made on this booking engine, all funds will be reimbursed.

6.2.2. In the event of a cancellation notice which is received by RentalDeals less than forty eight (48) hours before the rental of the vehicle is due to commence, pursuant to a booking made on this booking engine, no funds paid will be reimbursed.

6.3. In the event that you cancel or amend a credit card booking, RentalDeals will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).

7. Pricing

7.1. RentalDeals makes every effort to ensure that prices quoted at the time a booking is made on this booking engine are accurate in all material respects. Nonetheless RentalDeals reserves the right to amend the price quoted at the time a booking is made, in the event of a manifest or patent error in the price quoted.

7.2. RentalDeals will endeavour to notify the customer as soon as reasonably practicable, in the event that a price quoted at the time of booking is incorrect. In the event of a change of price quoted at the time of booking the customer may select to pay the amended price, or alternatively, the customer will be entitled to a refund of all sums paid.

7.3. Foreign exchanges rates used by your credit card company may vary. RentalDeals cannot be held responsible for any discrepancy between the price displayed by RentalDeals and the amount charged by your credit card company due to the rate of exchange used.

7.4. Βy using this booking engine you accept the online pricing, i.e. getting an electronic receipt or invoice, for the booking deposit paid by you to RentalDeals online for the confirmation of your booking, according to the valid tax regulations.

8. Limitations of Liability – Exemptions

8.1. In the event of a dispute between RentaDeals and you, our liability to you, if any, is limited to the amount of our introductory service fee you paid when booking the vehicle.

8.2. RentalDeals hereby excludes to the fullest extent permitted by law any warranties (whether express or implied), as to the quality, completeness, performance or fitness for a particular purpose of (1) any vehicle booked using this booking engine and (2) this booking engine and any of its contents, including, but not limited to, any information relating to vehicle rentals contained within this booking engine and the technology supporting and provided on this booking engine.

8.3. RentalDeals reserves the right to make alterations to the booking engine at any time. The information on this booking engine is updated from time to time. By using this booking engine you acknowledge that the rental details and all other information including, but not limited to, information relating to travel and holidays published on this booking engine may include inaccuracies or typographical errors.

8.4. Any booking you make for vehicle rental on this booking engine is made with a rental vehicle provider and not RentalDeals. RentalDeals and this booking engine only facilitate the making of reservations with the rental vehicle provider. RentalDeals is not a party to the contract between you and the rental vehicle provider and has no responsibility or liability (direct or indirect) to any party in respect of the terms of your contract with the rental vehicle provider or any problems arising with the vehicle rented pursuant to that contract or any other problems between you and the rental vehicle provider. On making a booking for a vehicle rental on this booking engine you are bound by and deemed to have accepted the terms and conditions of the relevant rental vehicle provider.

8.5. This booking engine may contain links to resources located on servers or websites operated by parties other than RentalDeals. If you use these links, you leave this booking engine (website). Such hyperlinks are provided for your reference and convenience only. The inclusion of hyperlinks on this booking engine to other websites or servers does not imply any endorsement of the material on such websites or servers (including but not limited to material relating to travel information or services) or any association with their operators. RentalDeals does not control and is not responsible for such websites or the servers or the parties operating such websites or servers, and accordingly RentalDeals accepts no responsibility or liability for any material contained on those servers or websites, or the accuracy or legality of information contained on other websites or servers. You will need to use your own discretion when communicating and utilising services from these other websites or servers. If you decide to access any of the third party websites linked to this booking engine (website), you do so entirely at your own risk.

8.6. RentalDeals endeavours to ensure that all credit card and debit card transactions on this booking engine are secure. However, if unauthorised charges appear on your credit card statement for any card used on this booking engine at any time during or after you make your reservation, conduct your transaction or disclose your card details on this booking engine, RentalDeals shall not be liable or responsible in any way due to any damage or loss of whatsoever nature suffered by you arising from, or in any way connected with said use, transaction or disclosure.

8.7. Except to the extent contrary to law, neither RentalDeals, nor any of our dierectors, owners, employees, affiliates, travel partners or other representatives will be liable for any direct or indirect loss or damages arising out of, or in connection with your use of any information, products, services and/or the materials offered through this booking engine, including but not limited to loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, or any indirect or consequential loss or damages howsoever arising.

8.8. The listing of any travel information or services or link in this booking engine is not and should not be taken as a recommendation from RentalDeals or a warranty or representation that the travel information or services will be of a certain standard or suitable for your purpose. RentalDeals shall in no way be liable to you in the event that the travel information or services are not suitable for your purpose. You should use your own discretion when utilizing this information.

9. Complaints Procedure

Complaints are accepted in writing only and must be logged to RentalDeals Customer Service Department and received within 30 days of completion (drop-off date of the rental vehicle). Complaints received after this period will not be processed.

10. Copyright

10.1. All of the information within this booking engine including but not exclusive to, content, text, graphics, images, trade names, structure, photographs, buttons, artwork, computer code are protected by copyright, various intellectual property laws and laws under law and international treaties and is only available to you for personal purposes. Unless you have received written consent from RentalDeals to the contrary, you may only use the booking engine and its content for personal, non-commercial purposes. You do not have permission to modify copy, distribute, collate, transfer, reproduce or display any of the above for personal or business use.

10.2. In particular, by proceeding to access this booking engine, you agree:

  • Not to use the booking engine to make any speculative or false reservation;
  • Not to use the booking engine to research suppliers or suppliers pricing;
  • Not to use the name "RentalDeals" or any RentalDeals branding for commercial purposes without obtaining prior written permission from RentalDeals; and
  • Not to reproduce material from this booking engine (Website’s) for commercial purposes.
  • Not to use this booking engine for any illegal purpose.

11. Privacy Policy

11.1. RentalDeals recognises and appreciates the importance of responsible use of personal data collected on this booking engine. Therefore, RentalDeals takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to RentalDeals will be treated in accordance with the terms of the Private Data Protection Acts.

11.2. In order to process a booking, we require some information from you. This includes your name, nationality, your gender, your phone number, email address etc. Also, we require your credit card details so we can guarantee your rental vehicle when you pay your rental amount and/or deposit. You hereby consent to RentalDeals holding your personal data for the purposes of facilitating vehicle rental on this booking engine and to disclose your personal data to a rental vehicle provider when you book a rental vehicle from that rental vehicle provider using this booking engine. We are required to send your information to the rental vehicle provider with which you booked rental vehicle services, so that the rental vehicle provider knows who you are and when you will use its rental vehicle services. We give your name, your nationality, your gender, your phone number, your email address, and of course, the details of your booking. The rental vehicle provider requires this information to accept a confirmed booking from you. For safety reasons, we do not provide to the rental vehicle provider the data/ information of your credit card.

11.3. RentalDeals may occasionally use cookies on its marketing campaigns in order to better recognize visitor’s needs. Cookies that RentalDeals uses are small files non-harmful to computer systems stored into the visitors’ system in order to better recognize each user’s needs within the website. Cookies also help improve the buying experience and the transmission of advertising messages that may interest our visitors. Our website uses Remarketing techniques to promote marketing messages through the use of text and images. Third parties, including Google, are projecting those marketing messages in third parties’ internet websites.
RentalDeals and third parties’ websites, including Google are using cookies to improve information provided to the visitors and promote marketing messages. Cookies are not receiving information from any archive or file within the visitors’ computer system, and are used solely to facilitate the visitor through certain services. Also, cookies are used for marketing and statistics purposes, in order to track geographical areas where products and services offered by website www.rentaldeals.gr are considered useful or popular.
Users can update their browser’s settings in order not to accept cookies either in total or per case. Provided that, users may have limited access to some services of this website. Alternatively users can go to the advertisement settings website (www.google.com/ads/preferences) or install the add-on software (https://tools.google.com/dlpage/gaoptout/) to exclude advertisements from browsing programs. 

11.4. You should be aware that in case you link to another website from this booking engine, RentalDeals has no control over that other web site. Accordingly, RentalDeals cannot guarantee that the controller of that web site will respect your privacy in the same manner as RentalDeals. We only use your email address for sending you a confirmation of your booking, or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features on the booking engine. We only use your phone number to contact you urgently if there is a problem with your booking. You have the right to request a copy of the information which we hold about you and to have inaccuracies in the information corrected. On occasions, we may supply statistics about our customers to third-parties such as rental vehicle providers or other agents. These statistics never contain personally identifying information.

11.5. RentalDeals, its directors, employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses including without any limitation, reasonable attorney fees and costs of proceedings, arising out of or in connection with the use and/or dissemination of personal information relating to you, in accordance with this privacy policy and your consent.

11.6.RentalDeals reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments.

12. Data Protection Policy

12.1. RentalDeals respects its customers’ personal data and caters for their safekeeping, by complying with the relevant legislation (indicatively, the General Data Protection Regulation, hereinafter “GDPR”). Herein below, we would like to inform you as to the manner in which we process your personal data.

12.2. RentalDeals collects only personal data (first and last name, telephone number, e-mail, country and city of provenance, invoicing details), which yourselves provide us with voluntarily through the present website, by filling in the relevant reservation/communication forms, or via any other legal procedure. The data which you have willingly disclosed to us, are used by us in order for you to have a direct and meaningful communication with us, in order for the amount of your reservation’s down payment to be lawfully invoiced and in order for your reservations to be serviced in the best possible manner. RentalDeals collects personal data: a) when you register on our webpage; b) when you register in RentalDeals’ communication form; c) when you register for receiving our newsletter; d) when you use the on-line/message boards chat of our webpage; e) when you make a reservation for hiring a vehicle and f) when you participate in contests which RentalDeals organizes through social media. The personal data collected are the mandatory minimum to conclude the abovementioned actions. Depending on the personal data which you have disclosed to us, RentalDeals creates your user profile and, via e-mail, SMS, Viber, etc., it will be sending you: a) publicity related to our activity and b) newsletters, which will provide information for offers, contests, etc. You may stop receiving updates from us at any moment, either by using the respective delete link at the end of the message, or by sending an e-mail at [email protected]  RentalDeals gives you the opportunity to participate in contests via our webpage, our newsletters and our pages in the social media. The personal data which you will disclose to us in the context of your participation in a contest shall be used exclusively for the conduct of the contest (e.g. announcement of winners, winners’ notification, delivery of gift). Transmission of data to third parties shall only take place if this is required for the contest’s conclusion (e.g. delivery of a gift to a co-worker).  

12.3. The data controller of your personal data is our Company, the full details of which have as follows: “Rental Deals E.E.”, Ilion Attica, 69, Danaon str., telephone no 210-2690001, Fax: 210-2690007, E-mail: [email protected]

12.4. The recipient of your personal data is RentalDeals, as well as an associate thereof (indicatively, a vehicle hiring provider), whom you have selected to make a reservation. Disclosure on your part of your personal data to RentalDeals means that you consent to such data being used exclusively by the Company, its employees and associates and to the extent required for your service and for the conclusion of the transaction which you have requested. RentalDeals demands from its employees and associates-suppliers to provide to its users-customers the safety degree stated in the present Personal Data Protection Statement. In case of violation of the personal data legislation by an associate, RentalDeals bears no liability. RentalDeals shall not divulge, sell, exchange, concede or in any other manner transmit personal data of yours to third parties, natural or legal persons, except in the cases mentioned above and those provided for in the relevant legislation.

12.5. Following conclusion of the reservation procedure, RentalDeals automatically sends the details of the reservation (type of vehicle, duration of the hire, pick up and return location, extra insurances & benefits, price, etc.), as well as your contact details (first and last name, telephone number, e-mail address, country and city of provenance) to the reservations department of the associate – supplier whom you have selected, solely and exclusively in order to better serve your reservation (e.g. ability to communicate with you in case of delay, change of vehicle pick up – return location or day/hour). RentalDeals expressly prohibits its associates to transmit, in any manner, your personal data to third, natural or legal, persons, as well as to use such for publicity of other reasons, unless your consent has been obtained beforehand, as well as in other cases stated by the law. RentalDeals shall not be sending any personal data of yours whatsoever to an associate in respect of reservations that have not been concluded by the customer for any reason.

12.6. RentalDeals keeps personal data only for as long as it is absolutely necessary to attain the purposes which are mentioned in the present privacy policy and the law. The criterion used to determine the storage period is based on compliance with the deadlines allowed by the law and the principles of minimizing the data, restricting storage and rationally managing our records. You are reminded that you are able to remove your data from our webpage at any moment you choose, simply by sending an e-mail to [email protected] from the email account by which you have registered (exclusively for reasons of identification – confirmation of your request for deletion).

12.7. RentalDeals has taken all suitable technical measures for the safety of your personal data. It keeps your personal data in safe servers with a high encryption level, granting limited access to only those of its employees / associates-suppliers, who need to have access to the data. It complies with the applicable legislation and has put in place procedures for protecting the data.

12.8. RentalDeals uses Cookies as part of the facilitation but also of the functionality of the services through its webpage. Cookies are small text files, which are sent and saved in your computer, allowing webpages such as that of RentalDeals to operate smoothly, to collect multiple choices, to facilitate your access to the webpage and to collect data for improving its content. It is pointed out that the use of Cookies is absolutely necessary for the proper functioning of RentalDeals’ webpage, and they are divided in the following categories: 
- Necessary Cookies: They allow the performance of basic functions of the webpage, such as making a reservation and electronic payment. Without those Cookies your ability to navigate on the webpage and the execution of basic instructions are restricted.
- Functionality Cookies: These Cookies remember your preferences while you browse our webpage, so that we may suggest the right products on the basis of your needs.
- Performance Cookies: These Cookies collect information as to how you use our webpage and for its improvement. They allow us to see which pages you visit more often, they inform us if you face any problem while navigating, etc. These Cookies do not collect personal data of yours.
- Publicity Cookies: These Cookies are used to provide advertisements related to you and your interests. They are also used to send publicity or offers that are more corresponding to your needs, thus limiting the undesirable and trivial publicity. They also help us to measure the effectiveness of our publicity campaigns.
- Cookies Analytics: They are a subset of the functionality Cookies and give us the possibility to evaluate the effectiveness of various functions of our webpage, thus constantly improving the experience we offer you.
Upon use of our webpage, you will have to agree which type of cookies you allow us to install. On entering the home page of our webpage you are made aware of a relevant note on the use of cookies. You can set up your browsing program in such a way, so as to be informed on the configuration of the Cookies and you can either decide on accepting them, individually or overall, or to exclude Cookies’ acceptance in certain cases. Bear in mind that the function of our webpage may be limited if the Cookies are not accepted.

12.9. RentalDeals uses remarketing services to advertise itself on third parties’ websites after you have visited our service. The Google AdWords remarketing service is provided by Google Inc. You can exclude yourselves from Google Analytics as regards display Advertising and adjust the Google display Network advertisements by going to the page Ads Settings of Google. 

Google also recommends that you install the Google Analytics opt-out browser add-on – https://tools.google.com/dlpage/gaoptout – for your web’s browsing program. The Google Analytics opt-out browser add-on offers visitors the possibility to deter the collection and use of their data from Google Analytics. For more information as regards Google’s privacy policies, visit Google’s webpage about privacy and the terms: https://policies.google.com/privacy?hl=el

12.10. You may at any moment, by sending an e-mail to [email protected], exercise the following rights:
- The right to information and access: You have the right of unlimited access and information on your personal data, which RentalDeals processes. This right of yours is exercised by sending an e-mail στο [email protected], as well as via our webpage, whereat, by using the email and password that you have chosen, you may enter in the system and find you account’s details, as well as all the reservations you have made in the past.
- The right to rectification: If the information which we have about you is inaccurate or incomplete, you have the right to ask for its correction from us. If these data have been transmitted to a third party with your consent or for legal reasons, then we also have to take care that the third party corrects the data. Furthermore, upon entering the system you may change or update your data.  
-The right to erasure (“right to be forgotten”): If you wish to have all your personal data erased and there is no legal ground for us to continue to process and keep them, you can ask us to do so by sending us an e-mail at [email protected].
- The right to restriction of processing: You have the right to ask us to restrict the manner of processing your data, under the GDPR conditions. This means that storage of data is allowed, but not their further processing. We only keep the data necessary to service any potential future requests of yours.
- The right to data portability: RentalDeals allows you to obtain and reuse your personal data for your own purposes in all services in a safe manner, without this affecting the usability of your data. You are entitled to receive or request the transfer of your data in a non-readable form, from us to another data controller, if you wish so.
- Right to object to data processing: You have the right to state objections against your data being processed by RentalDeals, under conditions.
- The right to revoke the consent: If you have given us your consent to process your data but later you changed your mind, you have the right to withdraw your consent at any moment and RentalDeals will refrain from processing your data.
RentalDeals is obligated to reply to your abovementioned requests within a period of one (1) month after receiving them. Should we need more time due to complexity or to a large number of relevant requests, we shall let you know.  
Finally, you have the right to lodge a complaint with a Supervisory Authority: You have the right to lodge a complaint with a supervisory authority if you think that RentalDeals did not respond to your request regarding your personal data; before the Hellenic Data Protection Authority (1-3, Kifissias, PC 11523 Athens,http://www.dpa.gr/portal/page?_pageid=33,15510&_dad=portal&_schema=PORTAL), as well as before each competent Service and Authority.

12.11. RentalDeals retains the right to amend the present policy, by updating the present text in order to comply with the legislation on private data protection, as such may be applicable from time to time, as well as in any other instance it may deem it necessary.  

12.12. By using the present webpage you accept and consent to the present Personal Data Protection Statement – Privacy Policy of RentalDeals, as such is amended and applicable from time to time.

 

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